Privacy policy

This privacy policy describes how ISOFAC GROUP collects, processes and stores the personal data of visitors to the www.isofac.fr website, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act of 6 January 1978 as amended.

Data controller

The controller of the data collected via the website is:

  • ISOFAC GROUP, SASU with share capital of €1,000.00
  • Registered office: 37 Avenue Saint Lazare, 34000 Montpellier, France
  • SIREN: 984 511 048 — RCS Montpellier
  • Contact: contact@isofac.fr

Data collected

ISOFAC GROUP only collects the data strictly necessary for the purposes described below:

  • Contact form: surname, first name, e-mail address, company, message. This data is essential in order to respond to your request.
  • Technical browsing data: IP address, browser type, pages viewed, visit duration. This data is collected in aggregated form for audience statistics purposes.

No sensitive data within the meaning of Article 9 of the GDPR is collected by this website.

Purposes of processing

The data collected is used to:

  • respond to contact, quotation or information requests submitted via the form;
  • manage commercial follow-up and the client relationship;
  • improve the operation, usability and content of the website;
  • comply with applicable legal and regulatory obligations.

Legal basis

Depending on the case, processing is based on your consent (contact form), on the performance of pre-contractual measures taken at your request (response to a quotation request), or on the legitimate interest of the data controller (improvement of the website, aggregated statistics).

Data recipients

The data collected is strictly intended for the internal teams of ISOFAC GROUP. It is never sold, rented or exchanged with third parties for commercial purposes.

Technical processors may access this data strictly within the scope of their services:

  • O2Switch (website hosting, France);
  • FormSubmit (formsubmit.co, processing of contact form submissions, United States — processor subject to the European Commission's standard contractual clauses).

Retention periods

  • Data from the contact form: 3 years from the last exchange.
  • Technical browsing data: 13 months maximum.
  • Data required to comply with legal obligations: the applicable statutory period (in particular for tax and accounting purposes).

Cookies

The isofac.fr website uses cookies that are strictly necessary for its operation. No advertising or profiling cookies are placed without your explicit consent. You may configure your browser at any time to refuse cookies or to be notified when they are placed.

Your rights

In accordance with the GDPR, you have the following rights over your personal data:

  • right of access, rectification and erasure;
  • right to restriction of processing;
  • right to data portability;
  • right to object;
  • right to withdraw your consent at any time;
  • right to lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

To exercise these rights, write to us at: contact@isofac.fr. You will receive a reply within a maximum period of one month.

Data security

ISOFAC GROUP implements appropriate technical and organisational measures to ensure a level of security suited to the risk, in particular: encryption of exchanges (HTTPS), access control, regular backups, and hosting in France (O2Switch).

Changes to this policy

ISOFAC GROUP reserves the right to modify this privacy policy at any time, in particular to take account of legislative, regulatory or technical developments. The date of the last update is indicated below.

Last updated: May 2026.